Frequently Asked Questions
How far back can I rewind or pause live TV?
The pause length depends on what type of channels you are watching. Analog channels can be paused for 45 minutes (below ch. 100) Digital channels (above ch. 100) can be paused for up to 90 minutes. HD channels can be paused for 15 minutes. Analog channels can be rewound back 45 minutes, digital channels 90 minutes, and HD channels 15 minutes. In all cases the set top box must have been tuned to that channel for at least that amount of time.
How many hours of programming can I store on my DVR?
Your DVR can record up to 90 hours of standard definition TV or 12 to 20 hours of high definition TV depending on the types of programs being recorded.
Can I record two programs at the same time?
Yes. Your DVR has two tuners which allow you to record two programs at once. You can even watch a program you have previously recorded while recording two other programs. (Note: if you are recording two programs that air at the same time, you will have to watch one of the two programs being recorded or a previous recording if you wish to watch programming on that set top box during the recording time).
Can I watch a program while I am recording?
Yes. You can watch another live program or a previously recorded program while recording one other channel.
What if the program I want to record runs beyond its scheduled time slot? How do I make sure I record everything?
In order to make sure you record an entire program that may run past its scheduled time slot, you must select End Time from the Recording
Options and add minutes or hours to extend the recording time for up to 2 hours. This feature is extremely beneficial when recording live sporting events that often run past the assigned time slot.
Why are there instances when recordings start a minute or two after the program has already begun?
The DVR is synced with TV Listings. If a network starts the program a minute earlier or ends it a minute late, then the DVR will not record the entire program, or the set top box may have lost power or cable signal during the recording.
Only part of my program was recorded. Why?
You may have tuned to the program after it began, the DVR may have reached its storage capacity before it was able to record the entire program, or the set top box may have lost power or cable signal during the recording.
How long can I keep my recordings?
Recordings can be stores for as long as you wish. However, please keep in mind that recording space is limited and you may need to erase some recorded programs from time to time in order to make room for new recordings.
Does the DVR automatically erase programs when the hard drive is full?
Yes. Programs are automatically erased when space is needed, starting with the oldest recordings first. You can reprioritize how recordings are deleted by changing the Delete Priority Setting.
