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We do everything in our power to deliver the best
possible
cable television picture to your home. Occasionally you may experience a
reception problem. You may be able to correct some of these problems on
your own by following these tips and troubleshooting solutions:
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I'm not getting a picture or any sound.
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There is interference or snowy reception on some channels.
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I'm having problems recording.
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I am having audio problems with my cable service.
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The Picture-In-Picture (PIP) function of the TV is not working.
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My Digital Cable Box
continuously turns off or resets.
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My Digital Cable Box does not display or loses the Program Guide data.
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If a service call is the only solution, help us serve you better.
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I'm not getting a picture or any sound.
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Check the TV, VCR and Digital Cable Box to make
sure all are connected correctly, plugged in and powered on.
An unplugged device is a very common problem.
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The TV, VCR or Digital Cable Box may be plugged
into an electrical outlet controlled by a wall switch. Make
sure the wall switch is in the "on" position.
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Check to see if other electrical items in the
room are working properly. A power surge may have tripped a
circuit breaker. Reset the breaker, then check the TV again.
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If you have a Digital Cable Box, make sure that
the Time or Channel is displayed on the front panel.
If not, check to see if the Digital Cable Box is plugged into a
working electrical outlet. If the outlet is controlled by an
electrical switch, check to make sure that the switch is in the
"on" position.
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If your home had a cable amplifier installed,
check to see if the amplifier lost power. The charger that
powers a house amplifier often gets unplugged from the wall
electrical outlet or turned off by a light switch. The amplifier
is usually in the attic or on the side of the house where all the
cables meet. It's a gray box about 3 inches by 5 inches in size
which your cables all plug into and if powered, should display a
small triangular light on the device's front or face. If the light
is not on, check to see if the charger is unplugged or turned off
by a light switch. The charger should be located next to the
amplifier or next to a cable outlet in the house.
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Press the TV/VIDEO switch or button on your TV.
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A power failure or neighborhood construction
may have caused the problem. If power was lost momentarily on
a Digital Cable Box, when the power is restored, the TV may not
have tuned
to Channel 3. Tune the TV to channel 3 to see if the service has
returned to normal.
Back to questions
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There is interference or snowy reception on some channels.
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Make sure all cable connections are
finger-tight. Off air signals often find their way into the
cable through loose connections which can cause interference.
Loose connections can cause digital channels to break up or
freeze.
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If your TV menu has a STD/HRC/IRC setting,
select STD. An incorrect setting can cause reception problems.
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Check to see if your TV and/or VCR is tuned to
channel 3.
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Check to see if there is a reception problem on
one or several channels. If only one channel is affected, the
problem may be at the TV station.
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Check to see if the reception problem is on one
or several TVs. If only one TV is affected, make sure all the
connections are secure.
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Have you installed any new equipment recently
such as a stereo receiver, VCR, DVD player, or Tivo? The
addition of a component to your home theatre system could have
easily loosened a cable. Be sure all cables are connected and are
finger-tight.
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If you can't tune to the desired channel, make
sure the channel is not blocked by a parental control.
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Are you using a surge protector? Surge
protectors have three frequent problems:
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Surge protectors sometimes do not pass the
entire signal to the Digital Cable Box.
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The devices can allow off air interference.
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They can prevent the cable service from
working correctly.
If you have connected the cable to the surge protector rather than
directly to the Digital Cable Box, this may be the problem.
Instead, try connecting the Surge Protector between the Digital
Cable Box and your TV/VCR. For example, the routing should be:
Wall to Digital Cable Box to surge protector to TV/VCR.
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The TV only receives up to Channel 13.
Check your TV for a menu option or a switch labeled Antenna/CATV.
Switch to CATV. If you have an older TV that stops at Channel 13,
you may only be able to use your VCR to receive all basic and
standard channels. If this is the case, tune the TV to channel 3,
turn on the VCR and change channels with the VCR.
Back to questions
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I'm having problems recording.
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For timed recording: put a blank tape in your
VCR and program the VCR to Record from Channel 3 on the day and
time of the program selected in TV Guide Interactive.
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To record while watching television: put a
blank tape in your VCR, tune the VCR to Channel 3, tune the
Digital Cable Box to the desired channel, and press Record on the
VCR.
Back to questions
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I am having audio problems with my cable service.
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I have a picture but no sound or a different
audio than what I should have. Check to make sure the SAP
function of the TV, VCR, or Digital Cable Box has been turned
"OFF."
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I have no sound and a black box in front of my
picture. Check your TV's menu to see that your "Closed
Caption" settings are turned off if you are not intending to
use the option. If you are intending to use "Closed
Caption" select a different setting such as CC1 or CC2, the
"Text" settings often bring up the "black box"
in the center of the viewing screen.
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All my channels are making a buzzing sound.
Make sure the TV volume is not set at the maximum level while the
Digital Cable Box volume is turned down. Both volumes should be at
mid level.
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My Digital Remote is not controlling my
TV/Digital Cable Box volume. The Digital Cable Box Remote has
the ability to operate the volume of the TV or Digital Cable Box.
To select the volume for the TV or Digital Cable Box, first make
sure the TV can be turned on or off with the Digital Remote. If
you have not programmed your Digital Remote for volume control,
check the remote control instructions for your digital
cable box. If the sound does not seem to be in stereo, check
the stereo source to make sure it is the left and right audio
output of the Digital Cable Box. The Left and right Digital Cable
Box outputs provide stereo; the Digital Audio output, if
available, provides surround sound.
Back to questions
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The Picture-In-Picture (PIP) function of the TV is not working.
Back to questions
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My Digital Cable Box
continuously resets or reboots.
Back to questions
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My Digital Cable Box does not display or loses the Program Guide data.
Back to questions
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If a service call is the only solution, help us serve you better.
If you are unable to resolve your problem using these trouble
shooting tips, you may need to schedule a service call. Before calling
our Customer Service department, check:
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To make sure you subscribe to the service you
are not receiving
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To see if your cable subscription includes the
outlet that does not work correctly Florida Cable is
responsible only for maintenance and repair for those cable
outlets that we installed and that are listed on your account. If
an outlet is not listed on the account and you want that outlet
added, call to have Florida Cable install the outlet
correctly.
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To ensure that someone age 18 or older will be
home at the time of the service call, and will be able to stay for
the duration of the visit.
For service calls requiring inside access, we will
call before our technician arrives, so be sure to provide the correct
phone number where you can be reached.
Back to questions
[Back
to Digital Cable Support]
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